Changes in the enterprise customer service system for one of the biggest Polish mobile operators

Business Challenge

Our client required modifications in their existing enterprise customer service systems. One of the major challenges was adapting the platform to the WCAG 2.0 standard (Web Content Accessibility Guidelines) to provide blind and partially sighted customers with equal access to content. The client was also looking to enable its customers to pay for Google Play Store purchases with their monthly phone bills.

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Implemented Solution

We selected four of our developers whose skills matched the project requirements, with a focus on experience with the latest web content accessibility guidelines. We analyzed our client’s needs, identified key focus areas, and proceeded to implement the following capabilities:      

  • Automatically enabling/disabling email invoices      
  • Adapting the portal to the WCAG 2.0 accessibility standard 
  • Adding the monthly phone bill as a payment method for Google Play Store purchases

We also supported all facets of the testing and deployment phase.

Results and Benefits

The system was deployed to production within the agreed timeframe and met all scope requirements. As a result, the client was able to address key regulatory and operational objectives.

Technologie

Key Technologies:

JavaWebServicesCSSHTMLTIBCO IntegrationWebSphere 6 Struts 2 JSP EJB Java 1.5

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