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Manufacturing
Revolutionizing eCommerce: A Chargeback Management Solution
In 2023, the global economy witnessed 238 million chargebacks.
Ask ecommerce merchants to identify the pain points they are experiencing, and chances are they're going to say one word: chargebacks. In 2023, chargebacks caused projected losses of up to $117.46 billion globally. Often triggered by fraud, delivery issues, and billing discrepancies, chargebacks revealed a critical need for an effective resolution mechanism. The need for robust, automated chargeback management has never been greater.
Client's Challenge
Our client's advanced chargeback management solution is tailored for eCommerce environments and seamlessly integrates with platforms such as Shopify, PayPal, and WooCommerce. The system offers advanced features unique in the marketplace, but the website didn't quite reflect those functionalities. Our client site needed a redesign to improve the user experience with some new features, such as a modern interface and comprehensive dashboards.The goal was to introduce alerts and analytics that would allow merchants to instantly see, understand, and effectively manage chargebacks. At the same time, it was important to maintain transparency and continuity for existing users. The client wanted to keep the old version of the site running to ensure a seamless transition for their customers and avoid disrupting their ongoing business.
Clurgo's Solution
To address these challenges, we helped to develop an innovative application responsible for managing the entire chargeback process from initiation to resolution. With an event-driven architecture with EventBridge AWS, a scalable and resilient infrastructure was ensured. We redesigned the frontend using React and Redux to manage state more effectively, enhancing both the usability and aesthetics of the platform.
Clurgo team helped to create new features like a comprehensive dashboard for the merchants, providing an easy access to all the relevant data at one glance.
Results & Benefits
Enhanced Dispute Resolution: Our client’s solution has achieved the highest industry win rate, significantly reducing financial losses due to chargebacks.
Improved User Experience:The new website design and features have not only made the management of chargebacks easier but also more transparent for the merchants. The analytics section we built provides user-friendly access to all the relevant data.
Operational Continuity: The seamless transition between the old and new system minimized disruptions, ensuring that the client's business operations continued unhindered during the upgrade.
